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Select your device type to see troubleshooting suggestions and steps to set up a repair request if needed:
If your TomTom navigation device is not working properly, a reset will usually solve this. If a reset doesn’t solve the issue, you can check the most common problems and their solutions below.
To get your device repaired you need, you can book in a repair. You need to select your device and then select the category ‘Repairs and replacements’.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device,
we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee.
If your TomTom watch is not working properly, a reset will usually solve this. Select your device below for specific instructions:
If a reset doesn’t solve the issue, your device may need to be repaired.
If the issue is with the strap for your Sport Watch, and not with the watch module itself, you can Request a replacement strap for your TomTom Sports watch
To purchase a new strap for your TomTom watch, you can reach out to one of the following retailers:
To get your watch repaired you need to contact us. You need to select your device and then select the category ‘Repairs and replacements’.
When we book in a watch to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre. If there's a very serious problem with your device, we may need to replace it.
Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee.
If your Bandit is not working properly, a reset will usually solve this.
If a reset doesn’t solve the issue, your device may need to be repaired.
To get your TomTom Bandit repaired you need to contact us. You need to select your device and then select the category ‘Repairs and replacements’.
When we book in a device to be repaired, we give you a repair number (RMA), explain the repair process, and send you an email confirmation.
Repairing a TomTom product usually takes 10 to 20 working days after we receive the product at our service centre.
If there's a very serious problem with your device, we may need to replace it. Make sure to make a backup of your device, if possible, before you send it to us.
Please note: You will need to provide proof of purchase so we can check if your device is still covered by the warranty. If the warranty has expired, you are charged a fee for the device repair.
Find the Out of warranty repair fee.
