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Try a TomTom product for 30 days with no obligation

Try it for 30 days and if you’re not delighted, we’ll give you your money back*.

Terms and conditions

    The Promoter

    These terms and conditions apply to the “TomTom Money Back Guarantee” (the “Promotion”) offered by TomTom International B.V., De Ruyterkade 154 (1011 AC), Amsterdam, the Netherlands (“TomTom”).

    The Promotion

  1. The “TomTom Money Back Guarantee” is open to all patrons aged eighteen (18) and over as of the date of purchase, who have purchased any shippable product(s) (the “Product”), after August 15, 2015 (the “Purchase Period”) via TomTom.com only (the “Participant”). Participant must be a legal resident of and domiciled in Australia.
  2. How to participate

  3. Participant has thirty (30) days from the date of purchase to lightly use the Product and return it subject to a valid claim being registered online within that thirty (30) day period, in return for a reimbursement of the price paid for the Product.
  4. Participant must complete and submit his/her claim registration in full at www.tomtom.com/money-back-guarantee. A valid claim registration must include (i) Participant’s personal contact details including a valid email address, and (ii) the TomTom.com order number as proof of purchase.

    Products that were not purchased via TomTom.com, for example but not limited to products purchased through online websites or resellers, from other online suppliers (e.g. eBay, Amazon etc.), reserved navigation systems or navigation systems that were returned prior to exchange, will not be considered and are excluded from the Promotion.
  5. Once a claim is submitted, the Participant will receive a confirmation email with a unique reference number. After TomTom verifies the registration claim, the Participant will receive a notification email containing instructions for returning the Product. The Product must be returned to TomTom using the trackable free postage label provided via the notification email. The free postage label must be printed out and affixed to a package that includes the Product and a copy of the claim. The Product must be returned in its original packaging with all documentation and be in nearly new condition, complete, in good working order and undamaged. The return package must be received within four (4) weeks from the date that the free postage label is provided.
  6. Once the Product has been received and the return validated, the amount that the Participant paid for the Product will be refunded on the card used to make the purchase within thirty (30) business days from return validation.
  7. The reimbursement will cover the price paid for the Product and all applicable taxes, shipping and handling charges, and excludes the cost of any additional items purchased not eligible for the Promotion.
  8. The Participant must adhere to the process illustrated within these terms and conditions, including all specified deadlines and requirements. Participant must submit a valid claim online within thirty (30) days of purchase of the Product.
  9. All incomplete or invalid claims will be rejected and the Participant will be notified by email. In the case of incomplete or invalid claim, the Participant will be contacted within fourteen (14) days of receiving the incomplete / invalid claim. The Participant must complete and resubmit their invalid claim within ten (10) days after notification in order to be reconsidered for participation in the Promotion. A claim will be judged as incomplete if one or more of the following criteria are met:
    1. No participating Product purchased
    2. Product purchased outside of Purchase Period
    3. Product not included in the return shipment
    4. Registration claim missing required information
  10. The Promotion can only be redeemed on the basis of a valid claim and return and cannot be used in conjunction with any other offers or promotions.
  11. GENERAL CONDITIONS OF PARTICIPATION

  12. Wholesalers and retailers selling any TomTom products, employees and contractors and the immediate families of TomTom or its affiliated companies, TomTom's agents and anyone involved in the organization or administration of the Promotion are excluded from participation. Participants can receive a maximum of one (1) validated claim per household (same name and / or address). The Promotion is only valid on a new Product that has been purchased at TomTom.com in its original packaging.
  13. Purchase of the Product as stipulated above is required to participate in the Promotion.
  14. TomTom withholds the right to investigate claims where fraud is suspected. In case of a fraudulent claim, TomTom reserves the right to pursue legal remedies against the individual(s) concerned to the fullest extent of the law.
  15. TomTom respects the privacy of the Participants and sees to it that all personal data will be processed in accordance with its Privacy Policy. Details can be found by visiting www.tomtom.com/legal/privacy/
    Personal information provided by Participant may be processed by TomTom within the European Union for the sole purpose of (i) processing and performing the Promotion, (ii) quality control analysis, (iii) conducting market research and (iv) improving TomTom’s products and/or services. TomTom may hand the provided personal data to a professional third party appointed by TomTom if this is needed for the execution of the Promotion. TomTom and its agents are responsible for storing, processing and transferring the personal data and - if needed - for obtaining Participant’s consent to this. Participants have the right to obtain information about their data and - if necessary - request rectification or removal of their personal data held by TomTom. Such requests should be made to TomTom at the following address: privacy@tomtom.com
  16. TomTom accepts no responsibility or liability for lost, late, damaged or misdirected claims or shipments. TomTom is not responsible or liable for any late or misdirected deliveries of the Promotion.
  17. TomTom reserves its right to unilaterally withdraw and/or to amend this Promotion and/or to amend these terms and conditions. The Promotion is non-transferable and no other alternative is available. The Promotion cannot be combined with other offers or promotions from TomTom as offered from the start of the Purchase Period. TomTom reserves the right to verify any claims.
  18. If any provision, or part of a provision of the Promotion or these terms and conditions is found by any court or authority of a competent jurisdiction to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of this offer, and the legality, validity or enforceability of the remainder of the provisions of the Promotion shall not be affected, unless otherwise required by operation of applicable law.
  19. TomTom excludes its liability to the extent permitted by law. However, nothing in this offer or these terms and conditions shall operate so as to exclude or limit the liability of TomTom for death or personal injury arising out of negligence, or for any other liability which cannot be excluded or limited by law.
  20. In the event you wish to receive more information about the Promotion, about TomTom products or services or if you have questions or concerns about the Promotion, please send an e-mail to tomtom@promotion-update.com
  21. The failure to exercise, or delay in exercising, a right, power or remedy provided by the Promotion or these terms and conditions or by law shall not constitute a waiver of that right, power or remedy. If TomTom waives a breach of any provision of these terms and conditions, this shall not operate as a waiver of a subsequent breach of that provision, or as a waiver of a breach of any other provision.
  22. Local law is applicable to the Promotion.