What is TomTom's Returns Policy?

To return a product bought through our web store, contact our support team for a full refund within 14 days from the date of delivery to your delivery address.

If your product has been damaged in transit you must report it to us within 24 hours of receiving the product. You must note that the product has been damaged on the carrier’s proof of delivery. If you do not report the damage to us within the indicated timeframe, we may not accept the return.

If you need to return a product for repair click here to contact us.

How do I arrange a credit return?

If you would like to return a product and receive a refund, please follow these steps:

  1. Click on Return Order and log in using your TomTom account. You must use the same account that you used to purchase the product.
  2. Fill in your details.
  3. Provide the order number and serial number.
  4. Submit your claim for a refund.

Once your claim has been submitted, we will provide you with an authorisation number for the return within 2 business days of submitting the claim. This number is required so that your return is correctly processed.

If you do not receive this e-mail within 1 business day of submitting your claim please check your email spam or junk folder.

If you still haven't received an authorisation number, please contact us with the following details:

  • Your first and last name.
  • The e-mail address that you provided in your form.
  • Your application date.

Once we have this information, we will resend you the authorisation number for your product return.

How do I send my product back?

If your return claim is valid, you will receive an email notification with a link to a free postage label. This label must be printed out and sent with the package along with a copy of your return claim registration. You must send the product back to us within 4 weeks of the date that the free postage label was sent to you.

Note:

  • Make sure you pack the product securely and include a copy of your proof of purchase.
  • Ensure the authorisation number for the return is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase included inside the box.

Can I return my device if it is faulty or broken?

Faulty or damaged devices are not covered under this returns policy. The only exception to this is if your device was damaged in transit and you reported this to us within 24 hours of delivery. Your product must be in nearly new condition and in good working order.

If your device is faulty please contact us to book a repair.

If you return a product that is found to be damaged, and this was not reported to us before it was returned, we reserve the right to either charge you with a fee to repair the product, or to send the product back to you unrepaired and without refund.

Important: Do not return any products for which you have not obtained an authorisation number for the return.

If you do not include a valid authorisation number for your return, it may result in the product being returned to you, and/or your order not being refunded.

What happens after your product is returned to TomTom?

Once you return the device, it is shipped to our warehouse where it will be inspected based on the information you provided to us when you submitted the return claim.

The purchase price will be refunded within 14 days after we have received your product in our warehouse. The purchase price will be refunded using the same means of payment as you used for your initial purchase, unless you have expressly requested otherwise.

If you return a product that is damaged and this hasn't been reported to us already, we reserve the right to either charge you for the repair, or send the product back unrepaired and without refund.

You can find the terms and conditions here: http://www.tomtom.com/en_au/legal/terms-and-conditions/

If you are not able to complete the online request form, the form is available to download here. You can send us the form by sending us an email, which you can do so by clicking here.