Thank you for your feedback!
How can we help you?

Find products, services and support


Manage your routes and view traffic information.


View your sports workouts


Contact us


Which product do you need help with?


What are the first two characters of the serial number of your device?

Help me find my serial number

Important:​ Your device is no longer supported through phone, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.

Your device is no longer eligible for repair.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.
Your device is eligible for repair, an out of warranty repair fee would be:
Your device is eligible for repair, an out of warranty repair fee would be:
Serial Number
More FAQs

Where can I find my VIN number?

We collect your VIN for fraud prevention and administrative purposes and delete the VIN within 30 days. We will only share this information with Renault. You can read more about your privacy in our privacy statement.

Account Support

Singapore 1800 622 7266

Monday - Friday: 09:00 - 17:30

Please have your device's serial number or registered email address ready so we can help you faster.

Your call may be recorded for training purpose and quality management. If you do not wish it to be recorded please select the respective option when you call.

Choose A Topic

We're sorry, chat is currently unavailable

Chat hours are listed below.
Monday - Friday:  09.00 AM - 05.30 PM AEST
Saturday - Sunday:  Closed
It is currently Saturday, Jun 06, 2020 06.19 AM AEST

Email us

If you've forgotten your password click the link below

To update your account details click the link below

Your question has been submitted!

Thanks for submitting your question. Your reference number is:

We will not be able to contact you as there is no TomTom account registered with this email address.

Find all the information relevant to your product; from advice on updating to troubleshooting and your User Manual.

Get support for your
It's no longer possible to repair your device.
We offer limited support for this product.
Search for your product
More FAQs