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Due to the impact of the coronavirus (COVID-19) it will take longer than usual to get your device repaired and delivered to you but rest assured that your request is being handled as soon as possible.

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What are the first two characters of the serial number of your device?

Help me find my serial number

Important:​ Your device is no longer supported through phone, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.

Your device is no longer eligible for repair.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.
Your device is eligible for repair, an out of warranty repair fee would be:
Your device is eligible for repair, an out of warranty repair fee would be:
Serial Number
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Where can I find my VIN number?

We collect your VIN for fraud prevention and administrative purposes and delete the VIN within 30 days. We will only share this information with Renault. You can read more about your privacy in our privacy statement.

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Australia +61 2 8776 3310

Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

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