At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites.

> Decline
How can we help you?

Find products, services and support

All resultsAll results
MyDrive

Manage your routes and view traffic information.

MyDrive
MySports

View your sports workouts

MySports
Account
Login
Account
Logout
New map (1020) released!
Advice for downloading updates

Contact us

Back

Which product do you need help with?


2679

What are the first two characters of the serial number of your device?

Help me find my serial number

Important:​ Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.

Your device is no longer eligible for repair.
Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.
Your device is eligible for repair, an out of warranty repair fee would be:
Your device is eligible for repair, an out of warranty repair fee would be:
Serial Number
More FAQs

Account Support

Australia 1300 135 604

Monday - Friday: 9:00 a.m. to 5:30 p.m. AEST

Please have your device's serial number or registered email address ready so we can help you faster.

Your call may be recorded for training purpose and quality management. If you do not wish it to be recorded please select the respective option when you call.

Choose A Topic

We're sorry, chat is currently unavailable


Chat hours are listed below.
Monday:  09.59 AM - 10.00 AM AEDT
Tuesday - Sunday:  Closed
It is currently Thursday, Dec 13, 2018 01.14 AM AEDT

Email us

If you've forgotten your password click the link below

Forgot password?

To update your account details click the link below

Update account

Your question has been submitted!

Thanks for submitting your question. Your reference number is:

A member of our support team will get back to you soon with an email response. If you have not received a response, please check your spam/junk folder to see if the message may have been filtered out of your inbox.

Find all the information relevant to your product; from advice on updating to troubleshooting and your User Manual.

Get support for your
It's no longer possible to repair your device.
We offer limited support for this product.
Search for your product
Which device do I have?
FAQs
More FAQs