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Find the model of your navigation device and what software it uses

Click here to see which products/categories this applies to.

To see which navigation device you have and what software it uses for updates, select the first two characters of your serial number from the drop-down below.

Your serial number can be found on a barcode sticker on your device, and for newer devices you can also find it on an information/about screen on the device itself. A TomTom serial number consists of 12 characters, starting with one or two letters.

Note: The result from the serial number checker will not show features such as Lifetime Maps that came with your navigation device.

The number you entered is not a TomTom serial number. Check the serial number on your device and enter it again.

Where to find your serial number

Where to find the serial number depends on your device. You can see some examples below.

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Serial Number

Your device is either a [[device]] or a [[device1]]. If you have a Truck device, you will see the menu My Vehicle under Settings. Your device updates through [[software]].

Important:​ Your device is no longer supported through phone or email, and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs. More information.

Your device is fully supported through phone and email. You can also get help through our user forum and FAQs.