Map downloads can take some time. The length of the process depends on the size of your map and the speed of your internet connection.
Tips before you start
Each new map contains more detail than the last version and will take up more space on your navigation device.
If your device uses a memory card you may need to buy a larger card for the new map. [ show me how... ]
If your device does not use a memory card you may be offered map zones. [ show me how... ]
Check that you have enough space on your computer. Maps download as compressed files which then need to be extracted. On your computer, you will need double the size of the map as free space for the extraction of the map. [ more... ]
To check how much free space you have on your computer, select your operating system:
Click the Apple in the top left corner of the screen and choose About This Mac.
Click More Info...
Select the Storage tab.
If there is not enough free space, make some space available.
Check that your internet connection is fast enough and stable enough for the download. This depends on the type of connection, speed of connection and the size of the map to download.
We advise a broadband connection and if possible, connect with an ethernet cable. [ show me how... ]
Install TomTom HOME (Step 1 of 3)
TomTom HOME is used to download and install your map onto your navigation device.
You may already have TomTom HOME installed on your computer, but it may be an older version.
1. Download and install the latest version as it will overwrite any other installations. [ show me how... ]
We recommend that you make a backup of your map before starting any downloads. This will ensure that you have a working map on your computer in case you have any problems with the download. You should also convert any favourites that you want to keep.
You can make a backup of your device using Backup and Restore in TomTom HOME.
[ show me how... ]
To ensure that you keep your favourites with any map updates you can convert them into POIs.
[ show me how... ]
Install your updated map (Step 3 of 3)
Is this map an update of your current map or is it a map of a different region?
Your options here depend on whether there is space on your device for a second map.
In TomTom HOME, click on Manage my device. The bar at the bottom shows you how much free space you have.
If the space is large enough for your new map then continue with the steps below.
If there is not enough space, you need to save the current map to your computer to be able to install the new map. [ show me how... ]
New Zealand map
The most up to date map for New Zealand is version 9.40.
Our map team has identified an issue with wrong speed limits showing on the newest map (version 9.45) and they are working on a fix. A new map will be available soon. We will update this announcement when the new map is available.