What should I know before downloading updates?

Updated: 15/04/2013 10.21 PM

We recommend taking the following into consideration before downloading an update like your map.

TomTom HOME / MyTomTom cannot advise that an update has not downloaded correctly. Sometimes it may appear to be a successful download, but the update does not install properly. TomTom HOME / MyTomTom needs to have a stable and unrestricted internet connection. Hence, we highly recommend that you connect directly to the internet with a network cable and do not use a wireless network connection. This is because a wireless connection can be subject to interference.

Security settings and connection to TomTom

Firewalls, antivirus scanners and pop-up blockers can also interfere with a download. It may be necessary to configure your firewall and router to allow TomTom HOME / MyTomTom full access to the internet.

If you are trying to download your update on a business network, for example, in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.

Also, if you are using a public network, it could have an unstable internet connection that could cause a download or an installation failure.

You can check that TomTom HOME has successfully connected to the TomTom servers in the connection status section in the TomTom HOME system information page. [ more... ]

Map download times

The table below shows approximately how long it takes to download a map.
Tip: There are many speed checkers available for download on the internet to verify the speed of your internet connection.We advise that you check your actual internet download speed by using one of these.

Compare your internet speed with the chart listed below. If you are advised that your current speed is ‘Not Recommended’ try to download at an alternate location with a recommended internet speed.

Check the map size [ more... ]

File size	512 Kb/s	1.5 Mb/s	8Mb/s	20Mb/s	50Mb/s	80Mb/s
8 MB	2 min	less than 1 min	few seconds	few seconds	few seconds	few seconds
30 MB	8 min	3 min	less than 1 min	few seconds	few seconds	few seconds
50 MB	14 min	4 min	less than 1 min	less than 1 min	few seconds	few seconds
128 MB	34 min	11 min	2 min	less than 1 min	less than 1 min	few seconds
256 MB	68 min	23 min	4 min	2 min	less than 1 min	less than 1 min
512 MB	not recommended	46 min	9 min	3 min	1 min	less than 1 min
1 GB	not recommended	91 min	17 min	7 min	3 min	2 min
2 GB	not recommended	3 hours	34 min	14 min	5 min	3 min
4 GB	not recommended	6 hours	68 min	27 min	11 min	7 min
8 GB	not recommended	12 hours	2.3 hours	55 min	22 min	14 min
All values in this table are theoretical values. External influences lower the actual download speeds.