We recommend taking the following into consideration before downloading any large updates, for example a new map.
Wired internet connection
We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the internet modem. A wireless internet connection can be used, but this can be subject to interference which can result in a slow or failed download.
File size versus download time
The TomTom software will list the size of the update(s) before you start the download. The table below shows the estimated time to download each file size compared to the internet connection speed. The bigger the file the longer it will take to download. If the speed of your internet connection is listed as ‘Not Recommended’ for the size of the file you want to download, try a location that has a faster internet connection.
Tip: There are many websites that can test the speed of your internet connection. The table below refers to the download speed.
Security software and hardware, workplace and public internet connections
Firewalls, routers, antivirus scanners and pop-up blockers can also interfere with a download if they are not set up correctly. Check the settings to make sure the TomTom software has full access to the internet.
If you are trying to download an update at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.
Also, if you are using a public network, it could be an unstable internet connection and may cause a download and/or installation failure.
When using TomTom HOME, you can check whether it has successfully connected to the TomTom servers. [ more... ]