We recommend taking the following into consideration before downloading an update like your map.
TomTom HOME / MyTomTom cannot advise that an update has not downloaded correctly. Sometimes it may appear to be a successful download, but the update does not install properly. TomTom HOME / MyTomTom needs to have a stable and unrestricted internet connection. Hence, we highly recommend that you connect directly to the internet with a network cable and do not use a wireless network connection. This is because a wireless connection can be subject to interference.
Firewalls, antivirus scanners and pop-up blockers can also interfere with a download. It may be necessary to configure your firewall and router to allow TomTom HOME / MyTomTom full access to the internet.
If you are trying to download your update on a business network, for example, in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent a map from being downloaded.
Also, if you are using a public network, it could have an unstable internet connection that could cause a download or an installation failure.
You can check that TomTom HOME has successfully connected to the TomTom servers in the connection status section in the TomTom HOME system information page. [ more... ]
The table below shows approximately how long it takes to download a map.
Tip: There are many speed checkers available for download on the internet to verify the speed of your internet connection.We advise that you check your actual internet download speed by using one of these.
Compare your internet speed with the chart listed below. If you are advised that your current speed is ‘Not Recommended’ try to download at an alternate location with a recommended internet speed.
Check the map size [ more... ]
Go to the TomTom webshop and select the map you want to buy. The size of the map is listed under Your selection.
|File size||512 Kb/s||1.5 Mb/s||8Mb/s||20Mb/s||50Mb/s||80Mb/s|
|8 MB||2 min||less than 1 min||few seconds||few seconds||few seconds||few seconds|
|30 MB||8 min||3 min||less than 1 min||few seconds||few seconds||few seconds|
|50 MB||14 min||4 min||less than 1 min||less than 1 min||few seconds||few seconds|
|128 MB||34 min||11 min||2 min||less than 1 min||less than 1 min||few seconds|
|256 MB||68 min||23 min||4 min||2 min||less than 1 min||less than 1 min|
|46 min||9 min||3 min||1 min||less than 1 min|
|91 min||17 min||7 min||3 min||2 min|
|3 hours||34 min||14 min||5 min||3 min|
|6 hours||68 min||27 min||11 min||7 min|
|12 hours||2.3 hours||55 min||22 min||14 min|
All values in this table are theoretical values.
External influences lower the actual download speeds.