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The moment you connect your TomTom device to a computer, your device asks Do you want to connect to 'computer'. Once you tap YES it should connect to the computer. TomTom HOME then starts.
If your device does not connect to the computer, it could be caused by your device not responding, TomTom HOME not recognising your device, or your computer not recognising your device. Find the steps for solving each of these issues below.
If your device does not ask you if you want to connect to the computer, try the following:
If your device does not show up as a removable drive under My Computer (Windows) or on your desktop (Mac OS X), try the following:
It could be that TomTom HOME either does not open when you connect your device, or does open but does not recognise that your device is connected. Click on your issue to see how to resolve it.