Find products, services and support
To check if your Rider is being charged, tap the bottom right of the Driving view to get to the route summary screen. If the battery is being charged, the word Charging is shown under the battery symbol on the right.
If you don't see the word Charging, the battery is either fully charged (indicated by a completely filled battery symbol) or it isn’t receiving external power.
Most modern bikes use a Single Wire System (SWS). To connect your Rider to an SWS, additional devices need to be installed with SWS adaptors by technicians. These adaptors are not supplied by TomTom but they are available from your bike manufacturer.
To test if your TomTom Rider bike docking shoe is working, connect it directly to your bike's battery using the supplied battery cable (red = positive, black = negative).