How do I check the status of my order?

Click here to see which products/categories this applies to.

To check the status of your order click on My orders. Click the specific order number for detailed information. The Status shows both the status of the order and that of the payment.

Click on the box below to see detailed information:

Order status

 

Payment status

 

Shipping status



Order status


New

You haven't confirmed your order yet and no payment details were entered.

In process

Your payment details have been accepted by our payment provider and will clear shortly. PayPal payments can take longer to clear.

Completed

Your order has been paid.

Cancelled

Your order has been cancelled.

 

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