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If you are unable to use LIVE Services on your navigation device, the Traffic bar looks like one of the pictures below:
The traffic bar
To solve this, perform the following steps. Please test after every step if LIVE Services are active again.
Important: Due to recent changes the LIVE services are assigned directly to your device when purchased. It is no longer necessary to log in with your TomTom account on your Carminat. In fact, LIVE services will only work if you are not logged in to your account.
Do not use the option "MyTomTom account" to log in. [click to see image]
From the Main Menu select Status & Information > Connection status.
The status should be CONNECTED.
If the status is NOT CONNECTED, check again after completing all troubleshooting steps, and make a note of the connection status in case you need to contact Customer Care.
For detailed instructions and troubleshooting tips, click this link.
From the Main Menu tap LIVE Services and then tap My Services in the bottom left corner. Make sure that the Traffic service subscription is valid and activated.
If you are still not able to access your LIVE Services or you get the message "An error occurred on the TomTom server. Please try again", click Continue and Done. Then reset your device to factory settings by following the steps below. Do not log in on your device after a factory reset. Your LIVE services will start automatically.
Note: This removes all personal settings including your Favourites.
If you still experience an issue with the LIVE Services, please try again later. If the issue persists contact TomTom Customer Care.