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You may currently experience issues updating your device using MyDrive Connect. Click here for more information and troubleshooting steps.

Your satnav might be affected by the GPS Week Number Rollover. To check your device, please click here.

Error: Microsoft Visual C++ 2015 redistributable setup returned an error.

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The steps and settings mentioned in this FAQ are only available in MyDrive Connect for Windows, version 4.2.2.3561 and above.

If you get the above error message while installing MyDrive Connect, follow these steps:

  1. Click OK to let MyDrive Connect try to resolve the error and complete the installation.
    2. image
  2. If the installation fails, you will be shown the following message:
    3. image

    Click OK and MyDrive Connect will launch the installer for the missing components.

  3. If the installation fails once again, you will get the following message:
    4. image

    Click on Repair to complete the installation.

If you clicked >Uninstall, you will need to reinstall the program manually. Go to Computer > Program Files (x86) > MyDrive Connect > vcredist and double-click on VC_redist.x86.exe

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