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My device has been stolen or lost

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EU Data Protection legislation states that companies are only allowed to record and keep personally identifiable information (such as GPS tracks and traces linked to a particular device) if there is a valid business reason for doing this. Since TomTom does not have such a business reason, we have made sure that our data processing operation does not maintain information regarding user-, or device locations in identifiable form.

That means we cannot track a specific user or a specific device. For navigation devices it's possible for our Customer Care department to block your device from being connected to another account, if you can provide a crime reference number and a copy of the police report and proof of payment.

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