How can we help you?

Find products, services and support


Manage your routes and view traffic information.


View your sports workouts


Troubleshooting the connection between your fitness tracker and your Android™ device

Click here to see which products/categories this applies to.

If you cannot connect your fitness tracker to the Sports app then it is recommended to fully un-pair it from your Android™ device, then pair it again following these steps:

  1. Ensure that your Android™ device is compatible with the TomTom Sports app. You can find information about compatible devices in Google Play.
  2. Ensure you have a working internet connection on your Smartphone.
  3. In the Bluetooth® Settings menu of your Android™ device, un-pair or forget your fitness tracker. Try to pair your fitness tracker again by following the pairing instructions above. If it’s still not working, continue with the troubleshooting steps below.
  4. Un-install and re-install the Sports mobile app from the Play Store.
  5. Restart your Android™ device.
  6. Switch off Bluetooth® and switch it back on.
  7. Restart your fitness tracker by connecting to a power source. Keep it connected.
    Your Android™ Device and fitness tracker are now fully disconnected and reset.
  8. Start the TomTom Sports mobile app on your Android™ device and make sure you're logged in to your TomTom account.
  9. Tap Get started at the top of the Latest tab.
  10. On your fitness tracker, press the button to wake up the screen, swipe the screen till you see the Bluetooth® and smartphone icons and press the button again.
  11. On your Android™ device, Tap band on the Activate your Device page.
    Your Android™ device shows Searching.
  12. When the name of your fitness tracker appears in the list on the Searching screen, tap on it and accept the request to pair.
  13. In the Sports mobile app, enter the PIN code shown on your fitness tracker.

How satisfied are you with this answer?
Your rating has been submitted; please tell us how we can make this answer more useful.

dialogue Are you planning on looking for further support after reading this answer?

Total Votes: