Current known issues with the MySports mobile app for Android

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Here are some known issues with Android devices that we are aware of.

Devices

OS

Known Issues

Nexus 7, 2012 edition

 

TomTom supports syncing with the Nexus 7, 2013 edition, but we do not support syncing with the Nexus 7, 2012 edition.

Motorola DROID RAZR M, RAZR HD, and RAZR Maxx HD, Samsung S3 Mini

Android 4.1.2 and 4.2.2

These devices may have instabilities with their Bluetooth® Low Energy (BLE) implementation. To restore BLE functionality you may need to switch Bluetooth® off and on, reboot the haedset, or restart your TomTom Sports device. Bluetooth® Low Energy is a relatively recent addition to Android and we anticipate that it will become more stable in future OS updates.

Devices running Android Lollipop

Android Lollipop 5.0.0 or higher

You may be unable to use call and text notifications with your fitness tracker. You may also be unable to sync your TomTom Sports device. You can sync using a computer with MySports Connect and mysports.tomtom.com.

Samsung S3 Mini VE ("Value Edition"), GT-I8200, GT-I8200N
Samsung Galaxy S3 I9300

N/A

This model uses Bluetooth® 3.0 which is not compatible for syncing with a TomTom Sports device. You can sync using a computer with MySports Connect and mysports.tomtom.com.

Sony Xperia Z and Z1

Any

You may not be able to sync if you have both Bluetooth® and Wi-Fi switched on. Note that a network connection is required to sync your data with the MySports mobile app.

HTC One M8

5.0+

You may be unable to use call and text notifications with your fitness tracker.

All Sony, Huawei, Nexus models

Any

The PIN request appears for a short period of time in the notification tray. It has to be accepted explicitly to proceed with the pairing flow.

Motorola Moto G 3rd gen

Any

Our testing so far has shown that this phone is not compatible with our TomTom Sports devices. This may change in later OS versions of Android or Motorola.

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