Troubleshooting the connection between your watch and your Android device

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If you cannot connect your watch to your Android device, make sure your Android device meets the following requirements:

  • The app works with Android version 4.4 using Bluetooth® Low Energy 4.1 or higher. Click READ MORE in Google Play for a list of tested devices.
  • Check our list of known issues.
  • Use the latest version of Android for your device:
    Settings > About > Phone or About Device > Android Version.
  • Use the latest version of the MySports Connect desktop application for updating your watch. An outdated version may not offer the latest software for your watch.
  • Use the latest version of the watch software: Connect your watch to the computer. ┬áMySports Connect then checks if newer software is available for your watch.
  • Use the latest version of the TomTom MySports mobile app. If a newer version is available it is listed in the Google Play Store.
  • Switch on Bluetooth® on your Android device: Settings > Connections > Bluetooth®.
  • Use your Android device with only one Bluetooth® device at a time. When using additional devices like headsets, car kits, speakers or while transferring files, your Android device may fail to pair or sync with your watch.
  • The MySports mobile app needs a reliable internet connection.
  • Switch off Power Savings Mode on your Android device. This mode might disable Bluetooth®.

If you cannot connect your watch to the MySports app, fully un-pair it from your Android device, then pair it again following these steps:

  1. In the Bluetooth® Settings menu of your Android device, un-pair or forget your watch.
  2. Un-install and re-install the MySports mobile app from Play Store.
  3. Restart your Android device.
  4. Switch off Bluetooth® and switch it back on.
  5. Start the MySports mobile app on your Android device.
  6. Pair your watch again.
    See step 4 and onwards in: Pairing your watch to your Android device

If you are still not able to connect your watch to your Android device, try the following:

  • Factory reset your watch and make your Android device un-pair or forget your watch again. Resetting your GPS Sport Watch
  • Sync your watch using MySports Connect on your computer. Your data always shows in both the MySports website and the MySports mobile app.
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