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If your GO 6200, GO 5200, GO 620, GO 520, GO PROFESSIONAL or VIA 53 displays an error, you need to connect it to the computer so that the MyDrive Connect software can help your device recover.
If you don’t have MyDrive Connect installed, you can see how to install it on our FAQ: Installing MyDrive Connect.
Once MyDrive Connect is installed, connect your device to the computer using the USB cable that came with the device. Make sure to connect the USB cable into the computer and not into a USB extension, or a USB port on keyboard or monitor.
When your device has been connected to the computer, MyDrive Connect starts and will recover the software on your device.