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You may currently experience issues updating your device using MyDrive Connect. Click here for more information and troubleshooting steps.

Your satnav might be affected by the GPS Week Number Rollover. To check your device, please click here.

I lost accessories that came with my TomTom Headphones

Click here to see which products/categories this applies to.

If you lose the micro-USB cable that came with your TomTom Headphones you can use any micro-USB cable for charging.

If you lose the earbuds that came with your TomTom Headphones there are replacement earbuds available at electronic stores. If you cannot find replacement earbuds, you can also contact TomTom Customer Support.

Important: Make sure you include the following:

  • The serial number of your watch.
  • The email address that you use with your watch.

To contact Customer Support, select your product from the following list:

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