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If you are using Windows Vista or XP and your navigation device is running software version 16.6 then you will need to install additional driver software to recognise your device.
This is because Windows Vista and XP are no longer supported by Microsoft and we are unable to submit new driver software for Windows Logo testing.
If you want to manage your navigation device on a Windows Vista or XP computer click Continue Anyway.
Note: If Windows Vista or XP cannot find the necessary software you will see the following message:
If you see this message then follow these steps:
Windows XP is no longer supported by Microsoft. If you still use Windows XP, you may need to take some additional steps as described below.
If you encounter the following warning, this means that your Windows XP installation is missing a certificate. You can either ignore the warning by clicking Yes each time you start MyDrive Connect or install the certificate manually as explained below.
If you can access the website, it means that the certificate was downloaded and installed on your Windows XP computer successfully.
You should be able to use MyDrive Connect as normal.