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Software update for Windows Vista and XP users
If you are using Windows Vista or XP and your navigation device is running software version 16.6 then you will need to install additional driver software to recognise your device.
- When you have updated your device to software version 16.6 and you connect the device to your computer, you will see the following message that prompts you to install new software.
- Click Next. Windows will search your computer for the new driver software and install it. During the installation you will see the following message:
This is because Windows Vista and XP are no longer supported by Microsoft and we are unable to submit new driver software for Windows Logo testing.
If you want to manage your navigation device on a Windows Vista or XP computer click Continue Anyway.
- You will then see the following message:
- Click Finish. You will now be able to use MyDrive Connect to manage your device as normal.
Note: If Windows Vista or XP cannot find the necessary software you will see the following message:
If you see this message then follow these steps:
- Click Back then select the second option in the Found New Hardware Wizard: Install from a list or specific location (Advanced). Click Next.
- Select your search and installation options. The location will depend on where you have installed MyDrive Connect. The standard installation location is shown below.
- Click Next to continue the installation. Once the driver software is installed you will now be able to use MyDrive Connect to manage your device as normal.
Windows XP is no longer supported by Microsoft. If you still use Windows XP, you may need to take some additional steps as described below.
- Go to www.tomtom.com/mydrive, then click Download for Windows and follow the instructions to install the latest version of MyDrive Connect.
- Start MyDrive Connect.
If you encounter the following warning, this means that your Windows XP installation is missing a certificate. You can either ignore the warning by clicking Yes each time you start MyDrive Connect or install the certificate manually as explained below.
Installing the certificate manually
- Close MyDrive Connect by clicking and then Quit.
- Open Internet Explorer* and go to www.entrust.net/
If you can access the website, it means that the certificate was downloaded and installed on your Windows XP computer successfully.
- Start MyDrive Connect.
You should be able to use MyDrive Connect as normal.
* Internet Explorer is the only browser this issue can be resolved with.