What is TomTom's Returns Policy?

Updated: 21/08/2015 04.09 PM
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General returns policy

You can return a product bought through our web store, for a full refund within 30 days from receipt of the product. TomTom might, at its discretion, accept products back outside the 30 days Returns Policy if they are faulty. However, TomTom will not accept claims of damage in transit or of products not meeting their description outside that period.

If your product has been damaged in transit it must be reported within 24 hours of receipt. A remark has to be made on the carrier’s proof of delivery. After this time, TomTom may not accept responsibility.

If you need to return a product for repair click here.

How do I arrange a return?

Claiming your money back is easy! Simply follow these steps:

  1. Go to www.tomtom.com/money-back-guarantee and click Get Money Back Now.
  2. Log in using your MyTomTom account (the same one used to purchase the product(s)).
  3. Fill in your personal information.
  4. Provide your order number.
  5. Submit your claim.

Once you have submitted the application, you will receive a confirmation email with a link to a free postage label. This label must be printed and sent with the package within 4 weeks from the date the free postage label is provided. If you do not receive this email within 24 hours of submitting your claim, please check your spam or junk folder. If you have still not received the email after 24 hours, please contact TomTom Customer Support with your full name, the email address that you provided in the form and the application date. After receiving these details, we will be happy to resend your reference number.

What happens after the product is returned?

The package will be shipped to our office to be inspected based on the information provided when the return number was created. Once the inspection is complete, the refund will be processed and you will be informed via email. Please allow a couple of weeks for the refund to be processed. When unreported damage is found, either a charge will be applied (product will be handled as an out-of-warranty repair) or the product will be shipped back to you.

Click here to read our general terms and conditions for online sales.