What is TomTom's Returns Policy?

Updated: 08/04/2014 10.52 PM
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General returns policy

To return a product bought through our web store you can contact TomTom Customer Support for a full refund within 14 days from receipt of the product. TomTom might, at its discretion, accept products back outside the 14 days Returns Policy if they are faulty. However, TomTom will not accept claims of damage in transit or of products not meeting their description outside that period.

If your product has been damaged in transit it must be reported within 24 hours of receipt. A remark has to be made on the carrier’s proof of delivery. After this time, TomTom may not accept responsibility.

If you need to return a product for repair click here.

How do I arrange a return?

If you would like to return a product click here to contact TomTom Customer Support. TomTom Customer Support will provide you with a Return Material Authorization (RMA) number, which is required for correct handling of your return.

You will need to provide the following information when contacting Customer Support:

  • Your TomTom order number
  • Proof of purchase
  • Reason for return
  • Customer name, address details and e-mail address
  • Once all details have been checked the RMA number will be created. A confirmation email will be sent to you including the steps to follow for a correct return of your order. We will normally take care of the pick-up of your product.
  • Make sure you pack the product securely and include a copy of your proof of purchase.
  • Ensure the RMA number is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase you include inside the box.
  • Do not return goods without a RMA number.
  • Failing to include a valid RMA number might result in the product being returned, a delay in processing and/or your order not being refunded.
  • Keep hold of your proof of pick-up and take note of the tracking number.

What happens after product is returned?

The package will be shipped to our warehouse to be inspected based on the information provided when the RMA number was created. Once the inspection is complete the refund will be processed and you will be informed via email. Allow a couple of weeks for the refund to be processed. When unreported damage is found, either a charge will be applied (product will be handled as an out-of-warranty repair) or the product will be shipped back to you.

Click here to read our general terms and conditions for online sales.