Why is my GPS Sport Watch not working with the MySports mobile app?

Updated: 10/09/2014 05.54 PM

Minimum requirements for using the TomTom MySports app

iOS: Software version 1.6.12 or higher on your watch, and version 1.2.0 or higher of MySports Connect.

Android: Software version 1.8.3 or higher on your watch, and version 1.4.4. or higher of MySports Connect.

For device compatibility, see Is the TomTom MySports app compatible with my phone?

Unable to connect

If you are not able to connect to the MySports mobile app, this may have been caused by updating your watch with an outdated version of TomTom MySports Connect. To correct this problem, follow these steps:

  1. Make sure that you have the latest version of MySports Connect on your computer:

    Windows: Click the watch icon in the notification area at the bottom right of your desktop and click Settings. The version is listed on the About tab.

    Mac: Click the watch icon in the status bar at the top right of your desktop and click Settings. The version is listed on the About tab.

    If you don't have the latest version installed, click the link next to the version to update MySports Connect.

  2. Connect your watch to the computer and wait for TomTom MySports Connect to start.

    My Sports Connect starts transferring data.

  3. With the watch still in the dock, press the down-button and keep it pressed.

  4. Disconnect the dock from the USB port while you keep holding the down-button.

    Wait until your watch shows a watch connected to a computer along with the link tomtom.com/reset. This takes at least 20 seconds.

  5. Release the button and reconnect the dock to the computer.

  6. In MySports Connect, click Update.

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