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My built-in device is not working. How do I restore it?

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This page applies to navigation devices that are updated using TomTom HOME. What software do I need to update my device?

If your navigation device is not functioning correctly, reinstalling the device software may solve the problem. The following instructions are only applicable to built-in devices that use TomTom HOME for updates. A built-in device is a TomTom device that is supplied with your car, most often integrated into your dashboard.

These instructions format the navigation device to delete all of the installed items. Necessary files and folders are then restored from your computer and TomTom HOME.

Important: Your navigation device does not function correctly without a map. If you do not have a map on your account, it is vital that you make a backup as described in the first step below.

Windows 8


Windows 7 & Vista


Windows XP


Mac OS X

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