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Resetting your watch

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Soft reset

A soft reset is performed each time you disconnect your TomTom GPS watch from a wall charger or computer.

To perform a soft reset on your watch, follow these steps:

  1. Connect your watch to a wall charger or computer.
    Wait until your watch shows a battery symbol.
    If you are using a computer, wait until TomTom Sports Connect finishes updating your watch.
  2. Disconnect your watch from the wall charger or computer.
    The software on your watch restarts. This performs a soft reset on your watch.

Power-off reset

You can use this type of reset in the following situations:

  • The step count stops working.
  • The sleep count stops working.
  • You can no longer update QuickGPSfix on your watch.

To perform a power-off reset of your watch, follow these steps:

  1. Connect your watch to your computer and wait until TomTom Sports Connect finishes updating your watch.
  2. Click SETTINGS in TomTom Sports Connect.
    SETTINGS
  3. Hold the Ctrl (Windows) or cmd (macOS) key while running the mouse over Reset.
    Reset turns into Turn off.
  4. Click Turn off.
  5. Disconnect your watch from the computer.
    Your watch switches off.
  6. To wake up your watch again, re-connect it to your computer or press and hold the button in any direction.

Factory reset

When you perform a factory reset in TomTom Sports Connect, all personal data and settings on your watch are deleted. This action cannot be undone.
You should only use a factory reset as a last resort to restore your watch or if you really  want to remove all your data and settings from your watch.
A factory reset reinstalls the software on your watch and this removes the following:

  • Your activities on the watch.
  • Your settings on the watch.
  • Your settings for uploading activities in TomTom Sports Connect.

Note: If you are using the TomTom Sports mobile app, you may need to make your smartphone forget your watch. Then pair your watch again.

  • Android™
    In the Bluetooth® Settings menu of your Android™ device, un-pair or forget your watch.
  • iOS
    Go to the iOS Bluetooth® settings screen, click on the (i) icon behind the watch name and select Forget this Device.

Important: When you perform a factory reset, do not disconnect your watch before TomTom Sports Connect has finished restoring your watch. This takes several minutes. Check any messages shown in TomTom Sports Connect and on your watch before you disconnect your watch.

To perform a factory reset on your watch, follow these steps:

  1. Connect your watch to your computer and wait until TomTom Sports Connect finishes updating your watch.
  2. Click SETTINGS in TomTom Sports Connect.
    SETTINGS
  3. Click Reset.
    TomTom Sports Connect downloads the latest version of the software for your watch.
  4. Keep your watch connected while TomTom Sports Connect installs the software on your watch.
  5. Click Log in.
    TomTom Sports Connect opens the TomTom Sports website.
  6. Do one of the following:
    • Click Create account and register device to create a new TomTom account.
    • Click Sign in and register device to register your watch with an existing TomTom account.
  7. Follow the instructions that the TomTom Sports website gives you.

Factory reset in recovery mode

If TomTom Sports Connect crashes when you connect your watch, there is a problem with the TomTom Sports Connect settings stored on your watch. Only a factory reset can solve this. To do a factory reset you need to force your watch into recovery mode.

Note: If you are using the TomTom Sports mobile app, you may need to make your smartphone forget your watch. Then pair your watch again.

  • Android™
    In the Bluetooth® Settings menu of your Android™ device, un-pair or forget your watch.
  • iOS
    Go to the iOS Bluetooth® settings screen, click on the (i) icon behind the watch name and select Forget this Device.

To perform a factory reset on your watch using the recovery mode, follow these steps:

  1. Place your watch in the dock before you connect the dock to the computer.
  2. On your watch, move DOWN but keep the button pressed.
  3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
  4. Release the button and wait for TomTom Sports Connect to show Reset.
  5. Click Reset.
    TomTom Sports Connect downloads the latest version of the software for your watch.
  6. Keep your watch connected while TomTom Sports Connect installs the software on your watch.
  7. Click Log in.
    TomTom Sports Connect opens the TomTom Sports website.
  8. Do one of the following:
    • Click Create account and register device to create a new TomTom account.
    • Click Sign in and register device to register your watch with an existing TomTom account.
  9. Follow the instructions that the TomTom Sports website gives you.
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