How do I connect to TomTom services using my smartphone?

Updated: 26/03/2014 02.19 AM

Smartphone Connected navigation devices use your phone to connect to TomTom services so that you can receive real-time TomTom Traffic and safety warnings. The following devices are Smartphone Connected: GO 500, GO 600

Your phone needs to be compatible with the navigation device, and you must have a data plan from a mobile services provider. For more information regarding compatibility visit Can I use my smartphone to connect to TomTom Services?

Follow the steps below for phones other than iPhone or Samsung Galaxy S3. If you have one of these phones, click iPhone or Samsung Galaxy S3 for specific steps.

Generic steps




Samsung Galaxy S3


To connect your GO to your phone, do the following:

  1. On the map view or guidance view of your navigation device, select the Main Menu button Image to open the Main Menu.

  2. Select Traffic and Speed Cameras or Traffic and Danger Zones in the Main Menu.

  3. Select Activate now.

  4. Select Yes to agree to send information to TomTom.

    Note: You cannot use TomTom services unless you agree to send information to TomTom.

  5. On your phone, go to Settings and switch on Personal Hotspot.

    Note: Depending on your phone's Operating System, this network might be called one of the following names:
    • Personal Hotspot
    • Tethering or Bluetooth Tethering
    • Tether or Bluetooth Tether
    Check the latest documentation available on your phone manufacturer's website.

  6. On your phone, switch on Bluetooth, and make sure that your phone is discoverable.

  7. On your navigation device, select the next screen arrow Image.

    Your navigation device searches for your phone.

    Tip: If your navigation device cannot find your phone, make sure your phone is still 'discoverable' for other Bluetooth devices. Select Search on your navigation device to search for your phone again.

    Check the latest documentation available on your phone manufacturer's website.

  8. On your navigation device, select your phone from the list.

    Your navigation device connects to TomTom services using your phone's internet connection.

  9. On your navigation device, enter the email address and password of your MyTomTom account and select Log In to get TomTom services.
    If you do not yet have a MyTomTom account, select Create an account.
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