Thank you for your feedback!
How can we help you?

Find products, services and support


Manage your routes and view traffic information.


View your sports workouts


What can I do if I see an error during an update? (MyDrive Connect)

Click here to see which products/categories this applies to.

Errors during updates can happen for various reasons. In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem.

If you get an error during an update, try the following:

  1. Make sure you are using the latest version of MyDrive Connect.
  2. Make sure your navigation device is connected to MyDrive Connect.
  3. Make sure there is a stable Internet connection. more
  4. Make Sure MyDrive Connect is allowed access to the Internet by the security software. more
  5. Try downloading and installing the updates again using MyDrive Connect.

If these steps fail, try installing the updates using a different computer.

Did this answer your question?