What can I do if I see an error during an update? (MyDrive Connect)

Updated: 29/10/2013 01.32 AM

Errors during updates can happen for various reasons. In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem.

If you get an error during updates try the following:

  1. Make sure you are using the latest version of MyDrive Connect.
  2. Make sure your navigation device is connected to MyDrive Connect.
  3. Make sure there is a stable internet connection. more
  4. Try downloading and installing the updates again using MyDrive Connect.

If these steps fail, try installing the updates using a different computer.

You can find more information when browsing our FAQs or when searching in our Forum.

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  • On 27/04/2015 our support lines for New Zealand are closed.

  • New Zealand map
    The latest map for New Zealand is showing incorrect speed limits and has been withdrawn. Our map team has identified the issue and is working on a fix. If you have already installed the New Zealand map version 9.45, please connect your device to MyDrive and download a temporary fix with map version 9.40. A new map will be available soon. We will update this announcement when the new map is available.