What can I do if I see an error during an update? (MyDrive Connect)

Errors during updates can happen for various reasons. In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem.

If you get an error during an update, try the following:

  1. Make sure you are using the latest version of MyDrive Connect.
  2. Make sure your navigation device is connected to MyDrive Connect.
  3. Make sure there is a stable Internet connection. more
  4. Make Sure MyDrive Connect is allowed access to the Internet by the security software. more
  5. Try downloading and installing the updates again using MyDrive Connect.

If these steps fail, try installing the updates using a different computer.

You can find more information by browsing our FAQs or when searching in our Forum.

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