Why is my device not recognised? (MyDrive)

Updated: 28/11/2014 02.05 AM

Your device may not be recognized in the rare circumstance when the software required to detect your device is not installed correctly.  This software is known as a driver.

The driver for TomTom devices is available through the Microsoft Update system. By default your computer will automatically download the driver when your navigation device is connected to your computer.

This automatic update feature can be disabled by a setting in the computer or by your company’s security policy.

If Windows Device Manager fails to assign the driver automatically, MyDrive stores a copy of the driver which you can manually install. To do this, complete the following steps:

  1. Make sure you have the latest version of MyDrive Connect installed. You can check that you have the latest version by visiting our FAQ: How do I know if I'm using the latest version of MyDrive Connect?

  2. Check that your navigation device is switched on and connected directly into a USB port on your computer. If you are using a USB hub or USB port on a monitor or keyboard, your device may not be recognized. Use only the USB cable supplied with your device. Other USB cables may not work. You cannot use the mount to connect your device to your computer.

  3. On your computer, right click on Computer (or My Computer) and select Manage. If you receive a message asking to confirm administrator permission, confirm by pressing Yes or OK.

  4. Select Device Manager.

  5. Double-click Network Adapters. Right click on your TomTom navigation device and select Update Driver Software.

  6. Select Browse my computer for driver software and select the appropriate folder as listed below for your computer’s operating system:
    • Windows – 64 bit: C:\Program Files (x86)\MyDrive Connect\Driver\INF 
    • Windows – 32 bit: C:\Program Files\MyDrive Connect\Driver\INF

  7. Click Next and the driver will install.
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