Why is my device not recognised? (MyDrive Connect)

Updated: 07/11/2015 03.26 AM
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If your computer doesn't detect your navigation device while it is connected, we advise you to check if the USB cable is connected properly.

  • You should plug the USB cable directly into a USB port on the computer and not into a USB hub or USB port on a keyboard or monitor.
  • Use only the USB cable supplied with the device. Other USB cables may not work.
  • Some devices come with a car mount that can also be used to charge the device using the computer.
  • Note: You cannot use the car mount when installing updates on your navigation device, because the car mount will not be recognised by the computer. You must connect the USB cable directly to the device.

Also, make sure you have the latest version of MyDrive Connect installed on your computer. For help, see: How do I know if I'm using the latest version of MyDrive Connect?

Didn't solve the issue?

If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly.

By default, the computer will automatically download and install the driver when the navigation device is connected. However, this feature may have been disabled by a computer setting or by your company’s security policy.

For detailed steps to resolve this issue, select your operating system below.


Mac OS X

For more help, see our FAQ: My device is connected to the computer, but nothing happens.