Why does my new map not appear in the updates for my device? (TomTom HOME)

Click here to see which products/categories this applies to.

This FAQ contains information that may not be applicable to your device. More information.

When your purchased map does not appear in the list of updates in TomTom HOME, it could be for one or both of the following reasons:

  • You logged-in to TomTom HOME using a different email address. [ more... ]

  • Your navigation device does not have the latest software installed. [ more... ]

To log-in and update your device software, follow the steps below.

  1. Log in to TomTom HOME. [ more... ]

  2. Update your navigation device with the latest TomTom software. [ more... ]

If the map is still not listed, you may have purchased a map that is incompatible with your navigation device.more... ]

How satisfied are you with this answer?
Your rating has been submitted; please tell us how we can make this answer more useful.

dialogue Are you planning on looking for further support after reading this answer?

Total Votes: