How long can I get support and repairs for my device?

Click here to see which products/categories this applies to.

For every new TomTom device, we offer full support and repairs. However, as devices get older, it may not be possible for us to support or repair them. Here are the stages that TomTom devices go through as they get older.

Current: fully supported and potentially in warranty

Your warranty will depend on the date of purchase. It will be fully supported by us and may be repaired free of charge, depending on the warranty with the product.

In the event of a repair, you will need to provide proof of purchase so that we can check if your device is still covered by the warranty. If the warranty has run out, please contact our customer support team for our out of warranty options. Click here to contact us.

The following devices can no longer be repaired:

  • GO x50 series
  • GO x40 series
  • GO x30 series
  • GO x20 series
  • ONE IQ Routes
  • ONE 3rd Edition
  • ONE 30 series
  • XL IQ Routes
  • XL IQ Routes LIVE
  • XL 30
  • RIDER 2nd Edition
  • Rider Pro
  • Urban Rider
  • Start

Legacy: not fully supported and out of warranty

Support is available on the TomTom Discussions forum, and through our FAQs. Phone, email and chat support are no longer available for these devices.

The following devices can no longer be repaired:

  • GO x10 series
  • GO 700
  • GO 500 (2005)
  • GO 300
  • ONE 1st Edition
  • ONE 2nd Edition
  • ONE XL
  • RIDER 1st Edition
  • TomTom ECLIPSE (AVN2227p)

End-of-life: not fully supported and no repairs possible

Support is available on the TomTom Discussions forum, and through our FAQs. Phone, email and chat support are no longer available for these devices.

At the moment, these devices are no longer fully supported and cannot be repaired:

  • GO Classic
  • NAVIGATOR and MOBILE / MOBILE 5 products
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