Re-downloading a map

Click here to see which products/categories this applies to.

To download your map again using MyDrive Connect, you must remove all map files stored on your computer so that the map can be offered again by MyDrive Connect.

Tip: There are 2 stages to download a map; the map first downloads to your computer, and then installs on your device. If your device is connected, installation starts immediately after the download is complete.

  1. If your navigation device is connected to the computer, disconnect it.
  2. Right click the MyDrive Connect icon (Image or Image) in the Windows notification area or Apple menu bar and then select Settings > Settings.
  3. Select the tab Downloads.
  4. Click Empty download folder.
  5. Click Save settings.
  6. Restart MyDrive Connect:
    1. Click the MyDrive Connect icon (Image or Image) in the Windows notification area or Apple menu bar and then click Quit.
    2. Start MyDrive Connect.
      • Windows: Click Start > All Programs > TomTom > MyDrive Connect.
      • Macintosh: Double-click MyDriveConnect.app in the Applications folder.
  7. Reset your navigation device. For help, see How do I reset my device...
  8. Connect your navigation device to your computer, then switch on the device. MyDrive Connect offers to download your map again.

About downloading maps

Larger maps can take several hours to download. Make sure you turn off any power saving settings on your computer. For more tips: Advice for downloading updates

Tip: To save time, you can set MyDrive Connect to download updates automatically even when your device is not connected. You can then install the updates next time you connect your device. To use this feature, go to Settings, open the Downloads tab and select to Schedule the download of updates.

How satisfied are you with this answer?
Your rating has been submitted; please tell us how we can make this answer more useful.

dialogue Are you planning on looking for further support after reading this answer?

Total Votes: