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About MapShare reporter

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MapShare Reporter is an online application for reporting changes to TomTom maps using your desktop or laptop computer. 

MapShare Reporter enables you to use a larger monitor or laptop screen for reporting changes and provides plenty of space to add comments to your reports.  Our Review Team will check your reports carefully and consider including them in future updates to our maps.

Note: For truck-specific map changes, add a note in the report's comment field to say that the change is only applicable for trucks.

You can find MapShare Reporter here: www.tomtom.com/mapshare/tools.

How is MapShare Reporter different from MapShare on a navigation device?

Using MapShare Reporter you can go online and use your computer to tell TomTom about changes that you would like to see included in future versions of our maps. Using MapShare on a navigation device is different because it enables you to make certain map changes instantly.

What does TomTom do with my reports?

Your reports are important to us and we take time to review each one carefully.   Depending on the nature of the change, it can be resolved within a few days or a few weeks.  After a change is accepted, it may take some time for this to become available in a map update for your navigation device or to be incorporated into LIVE Traffic and Route Planner services on our website.

In which countries can I report map changes using MapShare Reporter?

You can use MapShare Reporter to report map changes in 90 countries.

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Browser Requirements for MapShare Reporter

MapShare Reporter should work with recent versions of Firefox, Safari, Chrome, and Internet Explorer. You will need JavaScript enabled in your browser to use MapShare Reporter.

Watch the video

Logging in to MapShare Reporter

  1. Go to www.tomtom.com/mapshare/tools
  2. If you don’t have a TomTom account, click here to create one.
  3. In the Email field, enter your TomTom account email address.
  4. In the Password field, enter your TomTom account password.
  5. Click Sign in.
  6. Select the check box to agree to the Terms of Use.
  7. Click Yes.

Finding a map location

  1. Type the address information in the text box.  You can search using any of the following information:
    • Street name plus either the city or state
    • Postcode
  2. Click Find location.
  3. Select the correct option from the list of results.

If the correct option is not listed, add additional information to the text box and repeat the steps above

Zooming in to edit the map

  1. Log in to MapShare Reporter using your TomTom account.
  2. Click on the magnifying glass icon.
  3. Click on your chosen area of the map.

Note: You can pan around in the map window by using the arrow keys on the keyboard.

Making a map change report using MapShare Reporter

  1. Log in to MapShare Reporter.
  2. Zoom in closely to the map.
  3. Click Report a map change.
  4. Select the Report type from the following options:
    • Address – Correct a missing or incorrect address
    • Street – Add, move, or rename one or more streets
    • Block or Unblock – Report a street blocked or open
    • Roundabout – Add or remove a roundabout
    • Traffic Direction – Report one-way or two-way streets
    • Turn Restriction – Allow or prohibit turns or U-turns
    • Bridge – Add or remove a bridge
    • Toll – Report that a road is or isn’t a toll road
    • Motorway Slip Road – Add or remove an entrance or exit
    • Places: Report a missing place.
    • Speed cameras –Add, remove or update a speed camera
      Note: We only accept reports for those countries where a speed camera service is legal and TomTom offers a speed camera service.
    • Speed limit - add or update a speed limit.

      You can add a speed limit or update an existing speed limit using the following options:

      1. Select Speed Limit, then Add a speed signboard to indicate the road on the map where a speed limit must be added.
      2. As well as maximum speed and standard information, you can also provide more details in your report, for example type of vehicle or time restrictions. Select Add more details to see the full list of report items.

      3. Select Speed Limit, then Update a speed limit to indicate the road on the map where the speed limit needs to be updated.

      As well as maximum speed and standard information, you can also provide more details in your report, for example type of vehicle or time restrictions. Select Add more details to see the full list of report items.

    • Other – Report a different problem about the map
  5. Click and hold the green pushpin icon.
  6. Drag the green pushpin and drop it on the specific location.
  7. Fill in all the required information.
  8. Click Submit.

Altering an existing report

Altering an existing report is not possible so in this case, submit a separate report with the corrected information instead.

Viewing your correction report history

Under My Reports, click Show all my reports.
When in the correction view, you can also click See my previous reports.  Click on an individual item in the table to see details of the report.
The report list automatically updates to show the reports viewable in the map view. To return to the complete history, click Show all my reports.

Report Statuses:

Pending
We've received your Map Report and we are currently evaluating it. We'll let you know soon if we can use it.

Accepted
Your Map Report has been evaluated and accepted. We have updated our map database ready for the next map release.

Fixed
The next map release will contain your Map Report change. The change will appear soon in online maps or in a map update for your device. Thank you for your help with keeping the maps up-to-date.

Not accepted
Your Map Report has been evaluated but we have decided not to use your suggested change. Thank you for your feedback.


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