What is the Map Share Reporter and how do I use it?

Updated: 03/09/2014 02.00 AM

Map Share Reporter is an online application for reporting changes to TomTom maps using your desktop or laptop computer. 
Map Share Reporter enables you to use a larger monitor or laptop screen for reporting changes and provides plenty of space to add comments to your reports.  Our Review Team will check your reports carefully and consider including them in future updates to our maps.

You can find Map Share Reporter here: www.tomtom.com/mapshare/tools.

How is Map Share Reporter different from Map Share on a navigation device?

Using Map Share Reporter you can go online and use your computer to tell TomTom about changes that you would like to see included in future versions of our maps.  Using Map Share on a navigation device is different because it enables you to make certain map changes instantly. [ show me how... ]

What does TomTom do with my reports?

Your reports are important to us and we take time to review each one carefully.   Depending on the nature of the change, it can be resolved within a few days or a few weeks.  After a change is accepted, it may take some time for this to become available in a map update for your navigation device or to be incorporated into LIVE Traffic and Route Planner services on our website.

In which countries can I report map changes using Map Share Reporter?

You can use Map Share Reporter to report map changes in 90 countries.

Browser Requirements for Map Share Reporter

Map Share Reporter should work with recent versions of Firefox, Safari, Chrome, and Internet Explorer. You will need JavaScript enabled in your browser to use Map Share Reporter.

Logging in to Map Share Reporter

  1. Go to www.tomtom.com/mapshare/tools
  2. If you don’t have a MyTomTom account, click here to create one.
  3. In the Email field, enter your MyTomTom account email address.
  4. In the Password field, enter your MyTomTom account password.
  5. Click Sign in.
  6. Select the check box to agree to the Terms of Use.
  7. Click Yes.

Finding a map location

  1. Type the address information in the text box.  You can search using any of the following information:
    • Street name plus either the city or state
    • Postcode
  2. Click Find location.
  3. Select the correct option from the list of results.

If the correct option is not listed, add additional information to the text box and repeat the steps above

Zooming in to edit the map

  1. Log in to Map Share Reporter using your MyTomTom account.
  2. Click on the magnifying glass icon.
  3. Click on your chosen area of the map.

Note: You can pan around in the map window by using the arrow keys on the keyboard.

Making a map change report using Map Share Reporter

  1. Log in to Map Share Reporter.
  2. Zoom in closely to the map.
  3. Click Report a map change.
  4. Select the Report type from the following options:
    • Address – Correct a missing or incorrect address
    • Street – Add, move, or rename one or more streets
    • Block or Unblock – Report a street blocked or open
    • Roundabout – Add or remove a roundabout
    • Traffic Direction – Report one-way or two-way streets
    • Turn Restriction – Allow or prohibit turns or U-turns
    • Bridge – Add or remove a bridge
    • Toll – Report that a road is or isn’t a toll road
    • Motorway Slip Road – Add or remove an entrance or exit
    • Places: Report a missing place.
    • Speed cameras –Add, remove or update a speed camera
      Note: We only accept reports for those countries where a speed camera service is legal and TomTom offers a speed camera service.
    • Speed limit - add or update a speed limit.
    • Other – Report a different problem about the map
  5. Click and hold the green pushpin icon.
  6. Drag the green pushpin and drop it on the specific location.
  7. Fill in all the required information.
  8. Click Submit.

Altering an existing report

Altering an existing report is not possible so in this case, submit a separate report with the corrected information instead.

Viewing your correction report history

Under My Reports, click Show all my reports.
When in the correction view, you can also click See my previous reports.  Click on an individual item in the table to see details of the report.
The report list automatically updates to show the reports viewable in the map view. To return to the complete history, click Show all my reports.

Report Statuses:

Pending
TomTom has received your report and is using both people and automated systems to evaluate the change.

Report accepted
TomTom has updated its map database to reflect your report. It may take some time for this change to appear on online maps or to become available in a map update for your navigation device.

Report not accepted
TomTom has been unable to make this correction to our map. This doesn’t necessarily mean that your report is wrong. We may need more data or we may need to adjust other parts of our map in order to accommodate the change. In this case we will add the area to a “to do” list of areas for further investigation, but are unable to fix it at this point.

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