How do I update my map using the Latest Map Guarantee? (MyDrive)

Updated: 16/11/2013 12.37 AM

This page applies to navigation devices that are updated using MyDrive. What software do I need to update my device?

When you buy a brand new TomTom navigation device there may already be a newer version of your map available, because we release map updates every three months.

We want to ensure that you start driving with the latest map, so if a newer version of your map is available within 90 days of the first use of your navigation device, you can download the map update for free. Make sure you get the most out of your 90 day Latest Map Guarantee by connecting your new TomTom navigation device to an internet-enabled computer straight away.  

Check the Latest Map Guarantee

To check if a new map is available, follow the steps below.

  1. Make sure that you are using the latest version of MyDrive Connect. more

  2. Connect your navigation device to your computer. Switch on your device.

    MyDrive opens in your web browser and automatically checks if a newer version of your map is available. If you are entitled to the Latest Map Guarantee, MyDrive offers you the latest map.

    Image
  3. Click Continue and follow the on-screen instructions to download and install the available map.
  4. Once the installation is complete, the installation screen will close and you are re-directed to the My Content page. Also, the status in MyDrive Connect changes to Connected and you see this icon: Image

  5. When you see the MyDrive Connect icon on your computer and the message on your navigation device that the installation has completed, disconnect your navigation device from your computer.

You can now use your navigation device with the latest map installed.

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Announcements

  • On Friday 3/4/2015 and Monday 6/4/2015 our support lines are closed.

  • New Zealand map
    The latest map for New Zealand is showing incorrect speed limits and has been withdrawn. Our map team has identified the issue and is working on a fix. If you have already installed the New Zealand map version 9.45, please connect your device to MyDrive and download a temporary fix with map version 9.40. A new map will be available soon. We will update this announcement when the new map is available.