How do I download and install my map? (MyDrive Connect)

Updated: 09/04/2015 10.16 PM
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Before you start

  1. Make sure that you are using the latest version of MyDrive Connect. more

  2. Check if there is sufficient free space on your computer. You need a minimum of 8GB. more

Note: Security settings on your computer or internet router may prevent MyDrive Connect from downloading files. For more information, go to What should I know before downloading updates?

Downloading and installing your map

  1. Connect your navigation device to your computer. Switch on your device.

  2. If MyDrive Connect doesn't open automatically in your web browser, click the MyDrive Connect icon (Image or Image) in the Windows notification area or Apple menu bar and then click MyDrive Connect.

  3. If you are not already logged in, enter your email address and click Log in. You can select "Remember my email address" so you don't have to enter it next time.
  4. Login
  5. You see an overview of the number of available updates ready for your device and, if applicable, any items which have expired or are about to expire.

  6. Image

    Note: For purchased maps or the Map Update Service, make sure you are logged into your MyTomTom account that you used to make the purchases. If you're unsure, click Log out, then log back in using the correct account.

  7. Click My Content at the top left of the page.

  8. MyContent button

  9. Under MY MAPS, click Update on the map you want to update.

    Note: This button is called Install if the map is not installed on your device. Click Install to install the map on your device.

  10. Image

    MyDrive Connect downloads and installs the map on your device.

    Note: As long as there is enough space in the internal memory of your navigation device, MyDrive Connect installs your map in that memory. If there is not enough space in the internal memory, MyDrive Connect lets you create free space in the internal memory or, if available, use a memory card installed in your device.

    During the download and installation, MyDrive Connect shows the progress of the two operations: download to the computer and then installation on the navigation device.


    Important: Do not disconnect your navigation device. Your navigation device will display a message to say when it is safe to disconnect it. However, you can safely use another tab in your browser to visit or any other website.

    Once the installation is complete, the installation screen will close and you are re-directed to the My Content page. Also, the status in MyDrive Connect changes to Connected and you see this icon: Image

  11. When you see the MyDrive Connect icon on your computer and the message on your navigation device that the installation has completed, disconnect your navigation device from your computer.

  12. You can now use your navigation device with the installed map.

    Note: If you have installed a map of a new region, you have to switch maps on your navigation device to use that map. For more information, see How do I switch between the maps installed on my device?