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This issue could be caused by your internet security settings or the MyTomTom account you're using. In order to solve this, follow the advice below.
If you can log in on our website but not to TomTom HOME, check your internet security settings. Your computer's internet security settings may be preventing TomTom HOME from connecting to the internet. Ensure that your internet security is configured to allow TomTom HOME unrestricted internet access.
If you can't log in on our website or to TomTom HOME, there may be a problem with your MyTomTom account. In this case, we recommend contacting Customer Care.