How can we help you?

Find products, services and support


Manage your routes and view traffic information.


View your sports workouts

Was your visit helpful?
Don't ask again
Thank you for your feedback!

HOME Error: While making a payment

Click here to see which products/categories this applies to.

This FAQ contains information that may not be applicable to your device. More information.

If an error occurs while making a payment in TomTom HOME, it is usually caused by one of the following issues:

  • a server outage,
  • a temporary problem in the connection between our shop and the international billing systems.

Both of these issues are automatically solved so please try to make your payment again at a later time.

If the problem persists, it could be caused by the payment method you are using. In this case, please try a different payment method if possible.

If you are renewing your Map Update Service subscription, make sure you have installed the latest map available for your device. Show me how.

NOTE: Error from server: Map certificate validation failed
This error can occur when buying a Map Update Service subscription. In this case, we recommend contacting Customer Support. You may be required to supply a proof of purchase for your current map or navigation device, so attach this to your incident, when submitting your question through our contact form.

Is this answer helpful?