Thank you for your feedback!
How can we help you?

Find products, services and support


Manage your routes and view traffic information.


View your sports workouts


HOME Error: SAM server returned an unexpected error

Click here to see which products/categories this applies to.

This error occurs when you link a new LIVE device to your MyTomTom account in TomTom HOME.

To fix this error, follow the steps below:

  1. Click the eject button in TomTom HOME.

  2. Disconnect your navigation device from your computer.

  3. Use your navigation device to log into your MyTomTom account as follows:
    In the main menu on your device, tap Change preferences, then tap MyTomTom account. Log in with the email address you use for your MyTomTom account.

  4. Once you're logged in, connect your navigation device to your computer again.
    You should now be able to log into your MyTomTom account in TomTom HOME.

Did this answer your question?