My device is not working. How do I restore it?

Updated: 27/02/2015 08.53 PM

If your navigation device is not functioning correctly, reinstalling the device software may solve the problem. The following procedure is only applicable to devices using TomTom HOME for updates.

If you are not sure if your device uses TomTom HOME for updates, visit What software do I need to update my device?

This procedure formats the navigation device to delete all of the installed items. The operating system of the navigation device is then downloaded and installed again using TomTom HOME.

Important: Your navigation device does not function correctly without a map. Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not.

I have a map to download on my account - these steps will show you how to download your map again.

I don't have a map to download - these steps will show you how to make a backup of your installed map and then restore it.

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  • On 27/04/2015 our support lines for New Zealand are closed.

  • New Zealand map
    The latest map for New Zealand is showing incorrect speed limits and has been withdrawn. Our map team has identified the issue and is working on a fix. If you have already installed the New Zealand map version 9.45, please connect your device to MyDrive and download a temporary fix with map version 9.40. A new map will be available soon. We will update this announcement when the new map is available.