If your navigation device is not functioning correctly, reinstalling the device software may solve the problem. The following procedure is only applicable to devices using TomTom HOME for updates.
If you are not sure if your device uses TomTom HOME for updates, visit What software do I need to update my device?
This procedure formats the navigation device to delete all of the installed items. The operating system of the navigation device is then downloaded and installed again using TomTom HOME.
Important: Your navigation device does not function correctly without a map. Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not.
I have a map to download on my account - these steps will show you how to download your map again.
Important: Follow this procedure only when you have been advised to by TomTom Customer Support, or if you have an active Map Update Service subscription.
If you're not sure, follow the steps for 'I don't have a map to download' below.
Connect your navigation device to your computer and wait for your device to start. If your device asks Do you want to connect to 'Computer' tap Yes.
If your device is not recognised by the computer or TomTom HOME, there is a solution available in our FAQs. For more info, visit Why is my device not properly recognised?
If your device does not start, press the power button for about 20 seconds until you hear the drum sound, then release the power button.
TomTom HOME should start automatically. If TomTom HOME does not start, you must start it manually.
In TomTom HOME, click More to go to page 2.
Click Manage my device.
Manage my device
Click the tab Remove items from computer.
Select the checkboxes for the following categories if they are present: Zip Codes, Applications, Maps, Voices and QuickGPS.
Click Remove items from computer at the bottom of the screen. Click OK to confirm you want to delete the items.
Click Done, then close TomTom HOME. [ more... ]
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