How can I make a connection again to my mobile phone?

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This information is not applicable to the following devices: GO 40, GO 50, GO 60, GO 400, GO 500, GO 600, GO 510, GO 610, GO 5000, GO 6000, GO 5100, GO 6100, START 40, START 50, START 60, Start 42, Start 52, Start 62. If you need to reconnect to one of these devices, see How do I connect to TomTom services using my smartphone?

Many TomTom navigation devices can connect to a Bluetooth®-enabled mobile phone. To check compatibility visit Is my mobile phone compatible with my device?

To connect to your mobile phone, Bluetooth® must be enabled on that phone. Your phone also needs to be recoverable for other devices.
For further instructions about Bluetooth® settings on your phone see your phone's manual. Usually the manual is also available for download on a phone provider's website.

If you can't connect your navigation device to your mobile phone try the following:

  1. Make sure you have the latest application installed on your navigation device.
  2. On your mobile phone, remove all Bluetooth® bondings.
  3. If possible, remove the battery from your mobile phone for a few seconds, then re-insert the battery.
  4. Turn your phone back on and make sure that Bluetooth® is enabled and that the phone is discoverable for other devices.
  5. You can establish a Bluetooth® connection between your navigation device and your phone.
    The method used depends on the type of navigation device you have:
    GO 2000 series, GO 1000 series, Via series, Mazda Navigation System NB1     GO x50, GO x30, GO x20, GO x10

Wireless data connection
For TomTom services other than LIVE Services, you need a mobile phone with Bluetooth® and a wireless data connection (GPRS, EDGE, UMTS or CDMA). Your mobile phone requires unrestricted Internet access. This service is not always included in every price plan. Contact your mobile network operator for information.

Your navigation device has been designed to automatically configure a wireless internet connection with your mobile phone.
If your telephone provider's settings have changed you may need to set up a wireless data connection manually. In this case it is best to contact your telephone provider for the following information:

  • APN (access point name)
  • username
  • password
  • IP (usually obtained automatically)
  • DNS 1 (usually assigned automatically)
  • DNS 2 (usually assigned automatically)
Many providers can send these settings directly to your phone.
These settings may also be available on your telephone provider's website.

Some mobile phone specific tips:

  • Blackberry 9000
  • Nokia N96
  • Sony Ericsson

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