How can I make a connection again to my mobile phone?

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This information is not applicable to the following devices: GO 40, GO 50, GO 60, GO 400, GO 500, GO 600, GO 510, GO 610, GO 5000, GO 6000, GO 5100, GO 6100, START 40, START 50, START 60, Start 42, Start 52, Start 62. If you need to reconnect to one of these devices, see How do I connect to TomTom services using my smartphone?

Many TomTom navigation devices can connect to a Bluetooth®-enabled mobile phone. To check compatibility visit Is my mobile phone compatible with my device?

To connect to your mobile phone, Bluetooth® must be enabled on that phone. Your phone also needs to be recoverable for other devices.
For further instructions about Bluetooth® settings on your phone see your phone's manual. Usually the manual is also available for download on a phone provider's website.

If you can't connect your navigation device to your mobile phone try the following:

  1. Make sure you have the latest application installed on your navigation device.
  2. On your mobile phone, remove all Bluetooth® bondings.
  3. If possible, remove the battery from your mobile phone for a few seconds, then re-insert the battery.
  4. Turn your phone back on and make sure that Bluetooth® is enabled and that the phone is discoverable for other devices.
  5. You can establish a Bluetooth® connection between your navigation device and your phone.
    The method used depends on the type of navigation device you have:
    GO 2000 series, GO 1000 series, Via series, Mazda Navigation System NB1     GO x50, GO x30, GO x20, GO x10

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