The steps on this page only apply to navigation devices which are updated using TomTom HOME. If you update your navigation device using MyDrive Connect, please follow the steps on My device doesn't start or displays a cross. What should I do?
If your navigation device is looping after updating your map you need to remove a file from the map folder on your device. You can only do this manually. This file contains your home location, settings and favourites.
Select your operating system to see how:
Windows 7 & Vista
Mac OS X
Press Windows logo key +D to show the classic Windows Desktop.
Connect your TomTom device to the computer using the USB cable. When asked if you want to connect to the computer, tap YES. TomTom HOME starts automatically.
Remove the file Mapsettings.
Press Windows logo key +E to open the Windows Explorer.
Double-click on your navigation device under Devices with Removable Storage.
Double-click the map folder (e.g. Western_Europe).
Select the file MapSettings.cfg by clicking it once and then click Home → Cut on the Ribbon.
Click on Documents and then click Home → Paste on the Ribbon.
Your settings are now stored on your computer. Close the Explorer window.
You can now disconnect your TomTom device by clicking Devi