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My device doesn't start. What should I do?

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If the touch screen remains black after holding the power button for a few seconds, the following steps may resolve the issue.

  1. Charge the device for at least 2 hours.
  2. Perform a soft reset while the device is connected to the computer.

See also: My device doesn't start or displays a cross. What should I do?

If your device still does not switch on, contact TomTom Customer Support.

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