Is my computer compatible with MyDrive Connect?

Updated: 24/04/2015 12.36 AM

MyDrive Connect is an application that helps you manage the contents and services of your navigation device. MyDrive Connect needs to be running while your device is connected to your computer. You need an internet connection to update and manage your device.

Operating system compatibility for MyDrive Connect

  • Windows 7
  • Windows 8 / 8.1*
  • Mac OS 10.7 **
  • Mac OS 10.8 **
  • Mac OS 10.9 **

    * Except Windows RT
    ** Intel-based Macs only

Note: MyDrive Connect can also be installed on Windows Vista and Mac OS 10.6, but you may experience some performance issues.

For more information on how to install MyDrive Connect, see How do I install MyDrive Connect on my computer?

Network

Firewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet.

If you are using MyDrive Connect on a business network, for example, in an office at your workplace, be aware that your company may have restrictions and access policies that may prevent you from connecting to our servers. Also, if you are using a public network, it could have an unstable internet connection that could cause a download or an installation failure.

Was this answer helpful?
Please tell us how we can make this answer more useful.
 
Print

Announcements

  • MyDrive Connect updates and compatibility

    Update not working / timed out
    Important update for Windows XP

  • New Zealand map
    The latest map for New Zealand is showing incorrect speed limits and has been withdrawn. Our map team has identified the issue and is working on a fix. If you have already installed the New Zealand map version 9.45, please connect your device to MyDrive and download a temporary fix with map version 9.40. A new map will be available soon. We will update this announcement when the new map is available.