If you get an error in TomTom HOME, click Report to TomTom (anonymous). Click OK and continue to use TomTom HOME. The error message will be sent to TomTom anonymously; we will not be able to trace this error to your device. It is used for monitoring of errors.

Error messages:

Click on one of the error messages below to see more information about the error and how you might solve the issue:

• Component returned failure code error / NS_ERROR_UNEXPECTED


• Error calling method on NPObject!


• Error Writing File


• HOMEBASE/IO


• Malformed


• Runtime error


• SAM server returned an unexpected error


• This file is invalid (archive file)


• VAT number validation failed

What were you doing when the error appeared?

If your error message is not listed above, we can try to resolve it based on the actions that caused the error message:

• Installing TomTom HOME


• Starting TomTom HOME


• Connecting my navigation device or memory card


• Making a backup


• Making a payment


• Logging into my account


• Using Operate my device