What do the error messages in TomTom HOME mean?

Updated: 08/02/2013 10.48 PM

If you get an error in TomTom HOME, click Report to TomTom (anonymous). Click OK and continue to use TomTom HOME. The error message will be sent to TomTom anonymously; we will not be able to trace this error to your device. It is used for monitoring of errors.

Tip: We are continuously making improvements to TomTom HOME to make it faster and better, so make sure that you are using the latest version of HOME. From the HOME menu bar, click Help then click Check for HOME update.


Error messages:

Click on one of the error messages below to see more information about the error and how you might solve the issue:



What were you doing when the error appeared?

If your error message is not listed above, we can try to resolve it based on the actions that caused the error message:


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    The latest map for New Zealand is showing incorrect speed limits and has been withdrawn. Our map team has identified the issue and is working on a fix. If you have already installed the New Zealand map version 9.45, please connect your device to MyDrive and download a temporary fix with map version 9.40. A new map will be available soon. We will update this announcement when the new map is available.